SCIE Position paper 3: Has service user participation made a difference to social care services?
Received Feb 24; Accepted Oct 6.
This article has been cited by other articles in PMC. Abstract Background Over the last 20 years governments around the world have promoted user involvement in an effort to improve the quality of health services.
Despite the growing emphasis placed on user involvement in England, there is a paucity of recent studies looking at how service users and professionals perceive the outcomes of user involvement policies.
This study aimed to examine the overall levels of participation in service user involvement in mental health services among professionals and service users and ascertain their views on the impact of involvement activity on various areas of service delivery.
Methods A cross-sectional survey of service users and providers within community mental health services. A questionnaire with closed and open ended questions was used to gather the responses of service users and frontline professionals.
As a mixed methods study, the analysis consisted of both quantitative and qualitative approaches. One hundred and forty three frontline mental health professionals, Although there were some differences in the responses of service users and frontline professionals, both groups reported that service user involvement was having a positive impact.
Conclusions The findings show that, within the three mental health trusts examined in this study, service user involvement has become widespread and is perceived by both staff and service users to be a good policy. The study had some important limitations.
The questionnaire used was based on existing literature, however it was not subjected to psychometric testing. In addition, response rates were low, particularly among professionals.
Despite the limitations, the findings are encouraging, offering important of insight into views and experiences of service users and healthcare staff. Further studies are needed to assess and investigate the topic on a national level. Mental health services, Service user involvement, Patient and public involvement, Health services research Background In the last three decades governments across Europe and North America have placed increased emphasis on service user involvement and its role in the planning and delivery of healthcare services.
User involvement has been promoted by the World Health Organisation and several countries have developed legislation strengthening the influence of service users and giving them greater control over the services they receive [ 1 — 4 ].
This has been especially true in mental health. A number of studies have highlighted the benefits of user involvement. It has been credited for improving the information and accessibility of services [ 5 ]. Improvements have also been observed in the coordination of care and in the relationships between clinicians and those receiving treatment [ 6 — 9 ].
User involvement has also been associated with positive clinical outcomes, such as improved self esteem and confidence, as well as therapeutic benefits resulting from increased social interaction [ 10 ]. Despite this rapid increase in awareness, service user involvement has struggled to overcome significant challenges associated with translating the rhetoric of empowerment and participation into practice [ 11 ].
Several studies have examined how user involvement is conducted in health services [ 12 — 16 ]. Research has shown that service users have found it difficult to influence service providers and have a real impact on decision-making across all levels of service delivery.
Kent and Read [ 12 ] suggested that service user involvement may be progressing faster at the level of individual treatment than at a wider organisational level. Similar findings were made by Storm et al. They concluded that service user involvement was occurring on an individual level and service users were involved in decisions about their own treatment; however, there was still considerable progress to be made in involving service users at a departmental level.At its most basic, service user involvement is the active participation of a person with lived experience of mental distress in shaping their personal health plan, based on their.
Service User Involvement and Participation - Service user involvement and participation has become a standard principle in guiding social care planning in order to improve in the developing and delivery of service to meet diverse and complex needs in .
Service user involvement and participation has become a standard principle in guiding social care planning in order to improve in the developing and delivery of service to meet diverse and complex needs in a more effective way. Discuss The Importance Of Service User Participation Social Work Essay.
Print publication ‘Vision for Change’ while discussing the main theme of this publication which is ‘the importance of service user involvement and the importance of empowering the service user in the mental health system of Ireland’ (Ireland, Dept of Health.
At its most basic, service user involvement is the active participation of a person with lived experience of mental distress in shaping their personal health plan, based on their.
through, for example, taking part in other service user involvement activity. • Consider recruiting from service users of extended team services, service user groups in the voluntary sector or user-led groups.